Support
Questions, feedback or a data request? We are here to help.
App supportOptimalScout Supportsupport@optimalscout.comGeneral inquiriesInfo OptimalScoutinfo@optimalscout.comWe typically reply within 2 business days.
Frequently asked questions
Which devices are supported?
OptimalScout runs on iPhone and iPad (iOS). The tagging pitch also supports landscape.
Does it work without internet?
Yes. You can scout and tag fully offline; your data syncs securely to your account when you are back online.
Which competitions can I import?
Match reports (actas) from the FCF, EFF and FFCV federations, or you can create a session manually.
How do I delete my account?
Open the app → Settings → Delete account. This permanently removes your OptimalScout account and all your games, reports, notes and photos. For GDPR access or rectification requests you can also email us from the address on your account.